Where do you ship to?

We currently ship to Malaysia and Singapore.

Where are you based?

Our botanical soaps are handcrafted in small batches in Kuala Lumpur, Malaysia. Each cold process soap is hand-poured and hand-cut, using the finest oils, butters, and botanicals.

How long will it take for my order to arrive?

We do our best to get your order out within 48-72 hours of receipt. Shipping times vary according to the final destination.

• West Malaysia orders will be delivered in 1-3 business days.
• East Malaysia orders will be delivered in 5-9 business days.
• Singapore orders will be delivered in 5-9 business days.

* Please note that if you place an order after 12pm(+8GMT) on a Friday, your order will only be handled the following Monday. Longer delivery time might apply during holidays. 

Pre-order shipping

Pre-order items will ship as soon as they become in stock. Where you see the product listed for Pre-order, we also state an expected in-stock date. Shipping dates will vary per product. Upon shipment, you will receive a shipping confirmation email, including shipment information.

Return Policy

Due to hygiene, all sales are final; products are not subject to return or exchange after purchase. Each product is hand-cut and as such is subject to variation in weight, size, and shape. Appearance of products may vary from product images displayed on the website.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.